Customer Service

  • Shipping & Delivery

    Chrome Battery's convenient midwest location allows us to guarantee extremely fast delivery to all 50 US states, as well as locations in Guam and Puerto. Our main method of shipping is through the USPS Priority mail service, providing delivery of orders within 1-3 business days on average. Chrome Battery offers Same Day Shipping on all orders placed before 3 p.m., Monday through Friday.

    When we receive orders that exceed USPS weight restrictions or if a customer requests Express delivery, we do offer shipping through FedEx. If FedEx is your preferred method, there will be additional shipping charges. You may contact Customer Service at info@chromebattery.com if you'd like additional information regarding shipping.

  • Privacy & Security

    Chrome Battery is committed to ensuring that your privacy is protected. You will be asked for personal information to register on this site and when ordering items. We guarantee your information will never be shared with any third parties.

    Chrome Battery is also committed to ensuring that any information you provide is fully secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

  • Returns & Replacements

    At Chrome Battery, it is our number one goal to create a memorable and seamless transaction for each of our customers. Our super-star customer service & sales team strive to build lasting customer relationships that keep you coming back every time you have battery replacement needs. With this in mind, we have developed a top-notch Returns Policy and Warranty Program.

    If you have any issues with the product you receive, we will honor our 60 day money back guarantee on ALL batteries that we are the seller of (please note: Walmart and Amazon sell our batteries as the seller as well). In addition to our return policy, we offer an 18 month warranty on all batteries that we sell as well as an 18 month manufacturer’s warranty on products that were sold by Amazon/Walmart. To process returns, replacements or request warranty information – please visit https://batteryreturns.com/ or contact our customer service team via live chat, email at info@chromebattery.com or call our office at (317) 564-4278. 

  • Ordering

    The Chrome Battery ordering process is simple. You have the option to register on our website, which allows you to keep track of all orders placed under your specific log-in information. However, you also have the option to place an order as a non-registered guest. If you have any issues getting through the ordering process, our customer service team is available via email atsales@chromebattery.com, or you may click on the live chat feature to the left and speak directly with an agent who will guide you through the online ordering process. If you are still having trouble, please do not hesitate to call our office at (317) 564-4278 where our sales agents are standing by to take your order over the phone.